A suggested training program resulted into 13% increase in ticket size via up-selling
Challenge
A leading Indian eyewear company wanted to understand SOP adherence in Franchisee as well as Company Owned Stores primarily to discover training, infrastructure and process gaps while expanding
Approach
redquanta studied client’s existing SOPs and designed a audit the regular SOPs. 350 stores were audited weekly. Store level insights to help them identify the problem, fix it immediately and use the learning in their expansion plans
Impact
- Expand the reach in an optimized manner
- New SOPs were introduced and monitored, motivating the staff and increasing sale by 37%
- Ticket size was improved by 13% by training staff on up selling
- Detailed insights were provided on improvement areas leading to 25% reduction in company’s training budget
- 80% of the stores reached industry benchmark of >90% in various aspects like staff greeting/grooming, store’s infrastructure