Address Safety
The new era commands a safety-first approach across all customer and employee touch points.
Customer acquisition and retention, as well as employee confidence, will depend heavily on perceptions of Safety.
Build trust through an error-proof operational structure.
Address Changing Consumer Behavior
There will be a palpable shift in consumer perceptions.
Consumers will buy differently.
They will buy different things.
Their shopping frequency will change.
Capitalize on the changes to capture market share and win long-term loyalty.
At redquanta…
We can help create a “new normal” for your frontline operations.
Our special COVID-19 Action Force will seamlessly integrate a sanitation & distancing regime in your CX strategy, and build processes to accommodate new customer expectations.
Ready to take the new-world reality in your stride?
Connect with us to COVID-proof your businessredquanta’s
ALL-ROUND COVID-19 CX PACKAGE
SOP Design
Create new CX processes from scratch derived from industry-specific and cross-industry expertise
Learn moreMonitoring Technology
Fool-proof and robust technology to empower self-audits led by staff. You get all updates in real time.
Learn moreExperience Evaluation by Real Customers
Take a “safety barometer” reading from real customers that are an exact match with your TG.
Learn more
Mirror Review endorses redquanta as
one of the most rewarding Customer Experience solution providers
Design and implement your CX strategy with the industry leader.
View Full ReportWe create real bottomline
growth through customer experience
Decades of industry-specific experience
All partnering brands get consistent guidance from our CX consultants and market research experts.
Robust technology infrastructure
Our tech is developed and maintained in-house by a world-class team of engineers. Your entire team can track CX performance in real-time at different levels of abstraction.
We have shaped CX for Fortune 500 companies
We know how the most successful of brands achieve substantial growth by delivering excellent experiences and consistently acting on customer inputs.
Join hands with redquanta, and your entire
customer experience journey will be ours to drive
Effective alone. Terrific together
Our suite of customer experience solutions
Customer Journey Mapping
Personalized experiences created with great finesse and attention to detail
Learn moreMystery shopping 2.0
Quantify your CX through reliable inputs generated by our hand-picked experience experts
Learn moreIn-store Execution Audits
Monitor infrastructure, merchandising and promotions right from your desk
Learn moreTeam Engagement
Training sessions and content sharing to create a sense of purpose throughout the organization
Learn moreFabulous customer experiences for 250+ brands around the globe
#PoweredByredquanta
Results that tell the redquanta story
increase in key sales skills in 7 months for premium automobile brand
increase in sales of preferred house brands in 1 year for a luxury goods retailer
increase in NPS for financial services company in 2 years
increase in upsell rates in 1 year for a consumer electronics company
Start a conversation with us
Let us show you the business value of creating memorable customer experiences