The new era commands a safety-first approach across all customer and employee touch points.
Customer acquisition and retention, as well as employee confidence, will depend heavily on perceptions of Safety.
Build trust through an error-proof operational structure.
Address Changing Consumer Behavior
There will be a palpable shift in consumer perceptions.
Consumers will buy differently.
They will buy different things.
Their shopping frequency will change.
Capitalize on the changes to capture market share and win long-term loyalty.
We can help create a “new normal” for your frontline operations.
Our special COVID-19 Action Force will seamlessly integrate a sanitation & distancing regime in your CX strategy, and build processes to accommodate new customer expectations.
ALL-ROUND COVID-19 CX PACKAGE
Create new CX processes from scratch derived from industry-specific and cross-industry expertiseLearn more
Fool-proof and robust technology to empower self-audits led by staff. You get all updates in real time.Learn more
We create real bottomline
growth through customer experience
Decades of industry-specific experience
All partnering brands get consistent guidance from our CX consultants and market research experts.
Robust technology infrastructure
Our tech is developed and maintained in-house by a world-class team of engineers. Your entire team can track CX performance in real-time at different levels of abstraction.
We have shaped CX for Fortune 500 companies
We know how the most successful of brands achieve substantial growth by delivering excellent experiences and consistently acting on customer inputs.
Join hands with redquanta, and your entire
customer experience journey will be ours to drive
Effective alone. Terrific together
Our suite of customer experience solutions
Customer Journey Mapping
Personalized experiences created with great finesse and attention to detailLearn more
Mystery shopping 2.0
Quantify your CX through reliable inputs generated by our hand-picked experience expertsLearn more
In-store Execution Audits
Monitor infrastructure, merchandising and promotions right from your deskLearn more
Fabulous customer experiences for 250+ brands around the globe
“redquanta enabled flawless service across 40 outlets for this rapidly expanding brand.
Founder & CEO, The Beer Cafe
“Store audits by regional managers made consistent, efficient and highly result-oriented
Founder & CEO, Lenskart
“A win-win situation that enhanced customer experience and employee experience in tandem
Mona Sharma Menon,
Director, Marshalls Wallcoverings
Results that tell the redquanta story
increase in key sales skills in 7 months for premium automobile brand
increase in sales of preferred house brands in 1 year for a luxury goods retailer
increase in NPS for financial services company in 2 years
increase in upsell rates in 1 year for a consumer electronics company
Start a conversation with us
Let us show you the business value of creating memorable customer experiences