Supervised Implementation of Standard Operating Procedures

Supervised Implementation: 100% supervised action planning for your frontline teams

Improve all areas of CX delivery—gradually and systematically

Periodically updated short-term goals for all frontline teams/each brand outlet
Regular trainings and workshops for all relevant personnel
Constant monitoring by our CX experts
Real time updates on implementation status—shared at different levels of abstractions with area heads, senior managers and C-suite executives
Involvement of all CX stakeholders

Improvement in lead conversion ratio by identifying process gaps and efficiency opportunities

A suggested training program resulted into 13% increase in ticket size via up-selling

A suggested scorecard for Promoters motivated them to impress customers and raise the NPS

Reduced training budget and re-designed SOPs based on Attribute Analysis and CXM