Our client(insurance brand) wanted to increase its visibility/recommendation on online policy aggregator platforms. They were ranked below 3rd place in most aggregator sites. Also the telesales staff was not recommending their brand in top 3.
Approach
Instituted a monthly mystery shopping program. This provided insights on which brands/plans are sold and why
Insights were used to better position client’s brand on aggregator platforms
Advised client on leveraging the insights to improve engagement with online aggregators. Product knowledge of telesales staff increased and resulted in better recommendation of client’s brand
Impact
Revenue from online policy aggregator channel jumped by 23%
Made the product design process much more agile and market focussed
Case Studies
Increase in revenue of an insurance company from online marketplaces like Policybazaar