Customers | Frequently Asked Questions
Have Any Questions?
How to get started with redquanta?
We’d love to be associated with you, it means business for us. Drop in an email to us along with your contact details. Our Client Relations team will get in touch with you for a primary understanding of your expectations and take it forward from there!
What solutions does redquanta offer for Customer Experience Management?
We offer a complete suite of customer experience management services, from talking to your TG, conduct thorough surveys and real time customer feedback and management.
Do I get a dedicated Account Manager?
Each of our partners have a dedicated Account Manager who is ever present to cater to you. We also provide 24×7 technical support.
What about the Confidentiality of my process?
An NDA is signed along with the contract, we treat all client information confidential. Only your dedicated Account Manager and his team is granted access to information of your process.
Do I get a customized set of questionnaires for my brand?
Yes, we do offer customization for all of our services. We do have a standard template, but it’s been designed to be totally flexible to help accommodate necessary changes as suitable for your brand & its requirements.
What kind of targeting is possible with mystery shopping? How specific can I get with my requirement?
Yes, you could get as specific as you wish to. We help you with an in-depth review of your requirement, whether you wish to check on a particular employee of yours or a group, or to even choose a particular time when you wish to conduct the mystery shopping audit. We also welcome your request for only competition mapping as well. All audits are designed to fit your business goals.
How does affiliation with you help when I already have my own employees conducting inter-city quality checks?
The element of surprise is the answer. With your own set of employees conducting audits the purpose and objective is defeated, as your team is prepared for it. It’s like a surprise test which everyone knows is conducted each month. Rarely you’d find a true picture of what your customers actually think of your brand.
Do reports from an external party affect my staff morale?
For a matter of fact, it increases credibility. The process of assigning and tracking tasks via our application helps create ownership among employees.
Is Mystery Shopping a one-time activity?
Mystery audits should be a timely defined continuous process, with clear objectives and goals. It helps map performances of your various business verticals and the quarterly plan derived by our in-house experts help you set a new benchmark each time as you move forward. In a cut-throat market competition and increasing demand of good quality products & services; Keeping a track on your business function will never harm but only harnesses it.
My organization is an industry leader, we have happy customers already. Why do I need mystery shopping?
Sustaining leadership in this tough economy is a difficult proposition and taking it for granted, a serious offence! You have to be constantly put in efforts to transform as per business needs, understand your customers and improve your processes, keeping pace with the ever-changing market. Read how customer experience management can add value to your business.