Retail

Business Transformation: Outside-In Experience Led

A need to for managing customer experience has never been more vital. The no. of footfalls in your store ultimately results in the hike of sales. Though, not every footfall is a conversion, each footfall is a potential conversion...

Aspiration Expectation Study

A thorough study of Who? What? & Why? Who are your customers? What do they expect? And Why would they choose you? The growing competition leaves the customer with an array of options to choose for every service/product. From our 1.2 mn strong respondent...

Competition Benchmarking & Intelligence

Our services are not restricted to your own brand, ask us to track your competitors impact on customers and services and where do you stand in an apple to apple comparison. Out of the 12,00,000 respondents’...

Mystery Audits - Building a Service Advantage

Product range can be copied but great service is a sustainable competitive advantage. We have helped leading retail brands create a service advantage. We can do that for your brand too...

Meeting needs for expert advice/ Providing expert advice to your customers

Product expertise is the most important element of consultation by staff. We enable you to define, measure and continuously improve staff skills...

Providing harmonized lifetime customer experience (Service post customer acquisition)

Customers require great service always and not only when they start a relationship with your brand. They expect brands to...

Internal Tracking and Compliance Platform

Internal audits if not managed properly damage customer experience, cause serious...

Preventing revenue leakage

Keeping control on revenue leakage is a tricky challenge. Invariably there are bad apples in any organization.