Beauty

Business Transformation: Outside-In Experience Led

A need to for managing customer experience has never been more vital...

Aspiration Expectation Study

A thorough study of Who? What? & Why? Who are your customers? What do they expect? And Why would they choose you?...

Competition Benchmarking & Intelligence

Our services are not restricted to your own brand, ask us to track your competitors...

Mystery Audits - Building a Service Advantage

Product/Service range can be copied but great service is a sustainable competitive advantage. We have helped leading beauty and wellness brands create a service advantage. We can do that for your brand too...

Building real time reaction capabilities

A whole lot of factors combined together results in the best customer experience. Has your customer waited for a long time for the service? There’s a foul smell at the salon? Is there a sanitation issue? Has your technician...

Meeting needs for expert advice/ Providing expert advice to your customers

Service/Therapy expertise is the most important element of consultation by staff. We enable you to define, measure and continuously improve staff skills to win new customers...

Providing harmonized lifetime customer experience

Customers require great service always and not only when they start a relationship...

Internal Tracking and Compliance Platform

Internal audits if not managed properly damage customer experience, cause serious...

Preventing revenue leakage

Keeping control on revenue leakage is a tricky challenge. Invariably there are bad apples in any organization. ..