Automobile

Business Transformation: Outside-In Experience Led

OEM’s need to equip dealers with data driven insights to optimize the customer experience.
Customers have changed in the last few years. They are more demanding and better informed. But dealers have not kept pace with the change. Upgrade of sales process is required...

Creating value through customized customer journeys

Research shows customer expectations and customer journeys are not uniform. Brands have to define who their customers are by creating persona types and meet expectations of each type. Automobile industry has arguably the most diverse set of customers...

Harmonized lifetime customer experience (Service)

Customers require service after purchase. They expect brands to maintain uniform standards across sales and service.
Research shows that brands typically focus far less on service experience compared to buying experience...

Compliance (pricing control, elimination of counterfeit parts, lead leakage)

Keeping control on discounting is a tricky challenge. If dealers are undercutting each other then it leads to a unhealthy competition between them. More importantly your brand image gets diluted by deep unauthorized discounting...

Meeting needs for expert advice/ Providing expert advice to your customers

Product expertise is the most important element of a dealer consultation. We enable you to define, measure and continuously improve staff skills to close more sales by coming across as trusted experts...

Enhanced touchpoint management (digital, contact center)

OEM’s have to integrate various customer touch points to provide a seamless customer experience. Customer journeys are getting redefined due to digitalization. You need to invest in and monitor all steps of this journey to lead...

Internal Tracking and Compliance Platform

Internal audits if not managed properly damage customer experience, cause serious compliance issues and hurt sales...