Web and Phone Audits

The brand needs to equip teams of all their touchpoints (stores, digital channels, telephonic conversations etc.) with data driven insights to optimize the customer experience. RedQuanta along with physical visits also help brands to evaluate and keep a check on their staff's interactions on telephones, web portals, chat-boxes and e-mails through mystery surveys.

Predictive analytics to enable smarter decisions. Real time insights on mobile/web platforms.

Maximum surveys filled on the spot by auditors on their mobile apps

Real time and detailed tracking of numbers of surveys scheduled, completed etc. along with respondent details, location details and respective surveys filled.

1.2 Mn App-Enabled respondents, Passionate customers who provide unbiased feedback towards products and services they experience.

Technology driven action planning and closure workflows. We don't just report the issues but help you also fix them.

All surveyors trained through Audio-Visuals regarding the project, specific scenarios for the survey on mobile and web platforms.

Use Cases

Contact Center Journey Mapping

Website Audits

  • Mapping the journey of a customer right from the time he calls the contact center till the time he gets satisfactory resolution to his query
  • Mapping friendly navigation on your website - whether customer is able to find out what he is looking for (information-wise as well as product-wise) or book an appointment easily (if it's a service website)

Case Studies

Profits raised by improvement in Upselling and cross selling of services over phone

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Increase in Brand recommendation by 12%

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