Mystery Shopping 2.0: A powerful tool to measure CX health throughout the organization

Hyper-targeted demographic mapping, intelligently designed questionnaires and worldwide panel of experience experts

Through our state-of-the-art measurement system, we help you:
  • Measure the most important things that impact customer relations
  • Ensure a homogenous experience across all brand touch points
  • Surface the most relevant areas requiring improvement—at store, city, regional and national levels
  • Make incremental improvements and watch them turn into growth

Read these hand-picked case studies to fully understand
the depth of our CX measurement solutions

Improvement in lead conversion ratio by identifying process gaps and efficiency opportunities

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A suggested training program resulted into 13% increase in ticket size via up-selling

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A suggested scorecard for Promoters motivated them to impress customers and raise the NPS

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Reduced training budget and re-designed SOPs based on Attribute Analysis and CXM

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Increase in revenue of an insurance company from online marketplaces like Policybazaar

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See in Action

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