CHALLENGE
  • One of the recognized brands in salon services had an inherent need of maintaining the set standards across salons
  • They have assigned zonal and regional team to conduct random audits for checking major store’s infrastructure, process compliance and staff grooming standards
APPROACH
  • 340 stores are audited every month by salon's Zonal and Regional teams
  • RQ has been an consulting partner to design the checklist based on the SOPs targeted
  • RQ’s  in-house analytics team presents store wise scorecards and performance matrices with month on month updates
  • RQ’s dynamic dashboard has been used as a tool to gather, collate and manage big data for further analytics
  • This data also benchmarked with other salons for performance mapping
IMPACT
  • Single point of data management and analysis for improved performance management
  • Time tested dashboard and systems which is easier for salon's team member to use and manage