Defining features of our implementation program
- Periodically updated short-term goals for all frontline teams/each brand outlet
- Regular trainings and workshops for all relevant personnel
- Constant monitoring by our CX experts
- Real time updates on implementation status—shared at different levels of abstractions with area heads, senior managers and C-suite executives
- Involvement of all CX stakeholders
Read these hand-picked case studies to fully understand
the depth of our CX Implementation solutions
Improvement in lead conversion ratio by identifying process gaps and efficiency opportunities
A suggested training program resulted into 13% increase in ticket size via up-selling
A suggested scorecard for Promoters motivated them to impress customers and raise the NPS
Reduced training budget and re-designed SOPs based on Attribute Analysis and CXM