One of the most common questions we get asked is “why do you need so many people to run a mystery audit firm and what do they all do?” It seems simple – how much work could ‘mystery auditing’ require. I mean, you send a shopper – he shops, reports; you send the report to the client and that’s … [Read more...] about Our Team structure – what everyone does!
A : We do a variety of integrity and customer service audits across industries and sectors. The objective of these audits range from evaluating customer satisfaction to employee integrity or efficiencies and effectiveness. The end result normally is that Companies & service providers want … [Read more...] about What type of mystery shopping does RedQuanta do?
Anyone over 18 years of age residing in India; who has a natural inclination to observe while shopping and cares about the service he/she receives can become a mystery shopper. Good English language skills (reading & writing) are an added advantage. Since most assignments have to be submitted … [Read more...] about Who can become a mystery shopper? Do I have to have any qualifications to become a mystery shopper?
No, most shoppers start with no experience. An eye-for-detail, keen observation, good English language skills and a joy for shopping are qualities that make a great shopper. Respect for deadlines and commitment to work is also something that is much valued and respected. Also, given the nature … [Read more...] about Do I need to pay or have any previous experience to become a Mystery Shopper?
Here goes. "Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality." It is a widely accepted and seriously followed practice in the West and is slowly gaining popularity in India. … [Read more...] about What is the formal definition of Mystery Shopping?
As it happens with most successful ventures, ours too started with a mini-crisis; we had our first client BUT no name!!??!! While I had no clue what I wanted to call the company, I was clear on one thing – it had to have a colour or fruit associated with it. Call this my B-school fantasy but … [Read more...] about The story behind the name RedQuanta!