Anyone over 18 years of age residing in India; who has a natural inclination to observe while shopping and cares about the service he/she receives can become a mystery shopper. Good English language skills (reading & writing) are an added advantage. Since most assignments have to be submitted … [Read more...] about Who can become a mystery shopper? Do I have to have any qualifications to become a mystery shopper?
No, most shoppers start with no experience. An eye-for-detail, keen observation, good English language skills and a joy for shopping are qualities that make a great shopper. Respect for deadlines and commitment to work is also something that is much valued and respected. Also, given the nature … [Read more...] about Do I need to pay or have any previous experience to become a Mystery Shopper?
Here goes. "Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality." It is a widely accepted and seriously followed practice in the West and is slowly gaining popularity in India. … [Read more...] about What is the formal definition of Mystery Shopping?
As it happens with most successful ventures, ours too started with a mini-crisis; we had our first client BUT no name!!??!! While I had no clue what I wanted to call the company, I was clear on one thing – it had to have a colour or fruit associated with it. Call this my B-school fantasy but … [Read more...] about The story behind the name RedQuanta!