Enrich, a leading salon chain in Western India, is a good case study for anyone wanting to understand customer service. Started in 1997, it now has more than 54 salons in the country across 5 cities– primarily in Mumbai, and is arguably a leader when it comes to customer service in the salon … [Read more...] about 5 reasons why Enrich Salon is a benchmark to follow in customer service
1 ) Tell us one major difference between facts and opinions. Facts are 'what is', opinions are 'what may be' Facts are 'straight', opinions are 'made' Facts are 'what you can see', opinions are 'what you think' Facts are 'in the shop', opinions are 'in … [Read more...] about Winning Entry # 1 – Larissa Rodrigues
Well, it was my best friend’s birthday and like every year, our old school group decided to plan something special for the birthday boy. This time it had to be his favorite restaurant with his choice of food and wine. The plan was a well kept secret, so the birthday boy had no clue about what was … [Read more...] about The best restaurant experience I have ever had..
Mystery Shopping changed my life! I know, a rather strong-worded (If not, exaggerated) statement there. How did that happen, you ask? Well, it all began one fine afternoon when I - Career Girl turned Stay-At-Home-Mom was pouring out my woes to a casual acquaintance I met online (yes, that's how … [Read more...] about Winner – Mystery Shopper Blog Contest 2012 – entry by Renuca Veloso, Mumbai
Mystery shopping is perhaps the ONLY part-time work option which is truly flexible. Think about it: You get to decide what you want to audit and when; there is no registration fee, no tedious forms to be filled and no upfront commitment from you. You can be a mystery shopper irrespective of … [Read more...] about Can I be a Mystery Shopper if I work or study full-time?
Companies and service providers in India are finally waking up to the power that consumers wield in making or breaking their business. Indian consumers to have finally started demanding better service and do not mind paying a premium for high quality service. While mystery audits could cover … [Read more...] about How does my report help the Company?
One of the key factors in mystery shopping is that the shopper (i.e. you) stay anonymous; which means that you need to conduct yourself like a regular shopper. The guidelines and questionnaires, although simple, require you to observe, note and recall fine details. You obviously cannot carry a … [Read more...] about Why must I complete & submit the audit report within 24 hours of my visit?
One of the most common questions we get asked is “why do you need so many people to run a mystery audit firm and what do they all do?” It seems simple – how much work could ‘mystery auditing’ require. I mean, you send a shopper – he shops, reports; you send the report to the client and that’s … [Read more...] about Our Team structure – what everyone does!