FAQs

Anyone over 18 years of age residing in India; who has a natural inclination to observe while shopping and cares about the service he/she receives can become a mystery shopper. Good English language skills (reading & writing) are an added advantage. Since most assignments have to be submitted … [Read more...] about Who can become a mystery shopper? Do I have to have any qualifications to become a mystery shopper?

A : We do a variety of integrity and customer service audits across industries and sectors.  The objective of these audits range from evaluating customer satisfaction to employee integrity or efficiencies and effectiveness. The end result normally is that Companies & service providers want … [Read more...] about What type of mystery shopping does RedQuanta do?

Here goes. "Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality." It is a widely accepted and seriously followed practice in the West and is slowly gaining popularity in India. … [Read more...] about What is the formal definition of Mystery Shopping?