Mumbai, INDIA, 16th June 2020 - POCO, now an independent smartphone brand, has emerged as the “most preferred brand” among Indian buyers on the paramount parameter of quality. The findings came from an expansive study conducted by redquanta —across eight cities—with around thousand … [Read more...] about POCO emerges as the top brand among Indian consumers for after-sales excellence
We received an excellent response to both the surveys, and wholeheartedly thank each and every participant. Your contribution has been a truly invaluable one. If you'd like to see how your responses are being used, click here to download our industry reports. List of Winners (Survey 1 & … [Read more...] about Winners of COVID-19 Series Survey
In a study focused on after sales services in the telecom retail sector, redquanta evaluated major smartphone brands on metrics like technical support, spare part availability, service TAT and service quality. The study involved face-to-face interviews with more than 2000 real buyers across … [Read more...] about Xiaomi centers around after-sales service to support market leadership
At redquanta, we are committed to helping brands understand their brand presence in the mind of customers with the help of various audits that we conduct through our mystery shoppers. It is a win-win situation for our clients as well as our registered shoppers. While our clients get insightful data … [Read more...] about Congratulations! Announcing the Winners of our ‘Rs. 20,000 Online Payment Habits’ Contest
At redquanta, we are committed to helping brands understand their brand presence in the mind of customers with the help of various audits that we conduct through our mystery shoppers. It is a win-win situation for our clients as well as our registered shoppers. While our clients get insightful data … [Read more...] about We Conducted A Survey On Rental Apparels… And, Here Are The Winners!
Enrich, a leading salon chain in Western India, is a good case study for anyone wanting to understand customer service. Started in 1997, it now has more than 54 salons in the country across 5 cities– primarily in Mumbai, and is arguably a leader when it comes to customer service in the salon … [Read more...] about 5 reasons why Enrich Salon is a benchmark to follow in customer service
1 ) Tell us one major difference between facts and opinions. Facts are 'what is', opinions are 'what may be' Facts are 'straight', opinions are 'made' Facts are 'what you can see', opinions are 'what you think' Facts are 'in the shop', opinions are 'in … [Read more...] about Winning Entry # 1 – Larissa Rodrigues
Well, it was my best friend’s birthday and like every year, our old school group decided to plan something special for the birthday boy. This time it had to be his favorite restaurant with his choice of food and wine. The plan was a well kept secret, so the birthday boy had no clue about what was … [Read more...] about The best restaurant experience I have ever had..