Company Overview
RedQuanta is a leading Mystery Shopping Specialist in the country. We partner our clients to deliver unmatchable customer experiences by continuously measuring it and improving it. Our expertise lies in designing and executing Mystery Shops/ audits effectively
Success of a Mystery Shopping program depends largely on shopper selection i.e. identifying shoppers of right TG, which only a specialist can provide. RedQuanta being a specialist has a huge shopper base across the country.
Our team comprises of people with wide range of experiences in blue chip companies across industries like retail, market research, consulting, banking, digital marketing etc.
Mission
“To partner companies’ measure and enhance their Customer Experiences”.
Vision
At RedQuanta, our clients are at the core of our business. We succeed by knowing them and exceeding their expectations for quality and service.
Why Mystery Shopping
Companies have begun to refocus CRM strategies on customer retention and satisfaction. Service, support and account management are playing more strategic roles in CRM and, at the same time, service organizations are dramatically changing the customer’s value equation.
In particular, Four New Trends in Customer Retention Strategies are emerging:
- 1. Increased investment in technologies that address the complex problem resolution process.
- 2. Segmented service and support strategies, driven by customer value or product portfolio.
- 3. Extended service and support infrastructure, connecting the distribution channel and OEM partners to customers.
- 4. Measuring customer service experience and identifying the gaps if any and fixing them in no time and deliver exceptional service experience to the client.
Mystery Shopping is the most effective way to measure performance of your business against your operating standards for product quality, guest service, cleanliness, safety, and overall brand management
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