Welcome to Red Quanta
We are a customer experience management company. Across all industries today including product companies customer experience has become an area of focus. We use Mystery shopping as a tool to measure customer experience. Our measurement of all aspects of customer experience provides our client with objective and actionable data about all elements of customer experience i.e., customer service, product knowledge, operations, environment etc.
We work hard to understand our clients’ standards and procedures and translate our findings into measurable, objective, and actionable items for our clients. Continuous improvements in customer experiences enabled by consistent measurement helps our clients achieve higher revenues, greater efficiencies, and improved profits.
Red Quanta works with clients across a wide spectrum of industries ranging from retail banks to grocery chains to educational institutes. A key differentiator for Red Quanta is our ability to source shoppers that are from the same target audience that our clients target whether it be the housewife purchasing personal care products or business segments customers of a luxury hotel. Red Quanta also employs a state of art mystery shopping software supported by well-defined processes for every aspect of mystery shopping ensuring the highest quality for every assignment it executes. So whether it be patient satisfaction or retailer participation Red Quanta is your partner.
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